A story of my new found hatred for UPS
Alan and I are getting married in Mexico this May. I have a good friend in Mexico and she will be a bridesmaid for the occasion. Being the organizing planner-freak person that I am, I bought matching bridesmaid dresses for all my bridesmaid peeps and sent one to Mexico for my friend.
When I went to the UPS store, I asked if there would be any problems delivering the dress to my friend in Mexico. They said that they could deliver the dress without problems for the fee of $81 dollars (almost as much $ as the dress). I also insured the dress for the amount of $100, just in case. I've sent international packages before and I've never had problems with customs departments, so I really didn't worry about this aspect of my shipment. This was my first time shipping something to Mexico. I giddily stuffed that dress into an envelop and sent it along with my hopes for matching bridesmaids to Cuernavaca.
A day after the shipment was supposed to have arrived I checked the UPS tracker number to make sure everything was OK. As it turns out, everything was not OK. The dress had been stuck in the Mexican customs department (The Aduana) for the last three days. I had to make several phone calls to find out what the problem was, since UPS did not know and/or was not aware of the situation. - At this point, UPS starting sliding down my shit-o-meter. - My friend had to call and be called several times, in Mexico, in order to find out that someone would need to pay various "taxes" in the amount of 40 billion pesos, or approximately "$450 dollars", in order for the shipment to be completed. However, if she let the Aduana cut the dress to shreds they could re-package it and finish sending it for free.
OR SHREDS.
I was horrified when I found out about the amount of money required to finish sending the dress. My jaw literally dropped and remained open for a good 15 sec. I could not believe that UPS didn't warn me about this. I thought UPS told me they could deliver the package without problems. $450 extra dollars IS A PROBLEM! I can only imagine that the Aduana offered the latter solution to ensure hilarity was associated with this horrible situation.
The next day I called UPS to complain. I had been misled. I paid them to provide a service, to deliver a package to my friend. They did not complete the delivery or warn me when my dress was detained. In addition, I would have NEVER sent the dress had they told me about how ridiculous the custom's taxes were going to be. I asked for my package to be returned and a refund. Given the situation, I thought I was being reasonable.
Apparently, UPS cannot give me a refund because Mexican Aduanas are not their responsibility. They told me that I had sent the package at my own risk and that they were not responsible for knowing how much the Aduana would charge. I was livid! I wanted to cry. How could they not know? How could they not have warned me! They are UPS. They send packages all over the world, everyday. You mean to tell me they have never sent anything to Mexico!!! You mean to tell me they had no idea the Aduana was going to try to rape my wallet over a dress? At this point, UPS was reaching critical mass on my shit-o-meter. Then it got worse.
I asked UPS about obtaining the insurance money I had signed up for; my dress was being held ransom by the Mexican government and I was being extorted. There was no way I could pay and there was no way for me to get my dress back. I believed this would qualify as a situation covered by insurance. UPS told me that they could not pay the insurance money because they had not "lost" my dress. I started to explain the meaning of the word "lost" but I stopped myself. I could tell I wasn't going to get anywhere. UPS didn't care if my package was delivered or not. UPS didn't care about the contents of my package and they certainly didn't care about me.
UPS actually had to nerve to offer to ship the package back to me as long as I paid for shipping again. They were unable to deliver the dress, so they wanted to charge me again. What on earth made them think I would want to give them more money? They wronged me. They should just give me back my dress.
Fortunately, not all was lost. I learned two good lessons from this three-way with the Mexican Government and UPS:
1) The moral of this story is that you should work at the Mexican Aduana because you will soon be filthy rich and posses many pretty dresses. I think I've found my new life calling.
2) You should boycott UPS for being slimy bastards.



